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Raising the Bar Even Higher in Customer Care – Velocity Micro to Implement Ultra-X’s Self-Assessment Diagnostic Solution

Santa Clara, CA, June 04, 2010 --( Ultra-X, Inc. (, hardware & software diagnostic developer and technology pioneer, today announced that Velocity Micro, a premier builder of premium, high performance desktop & mobile computers, will be implementing Ultra-X’s Self-Assessment Diagnostic Solution.

Ultra-X’s Self-Assessment Diagnostic Solution encourages end users to identify hardware issues on their own, prior to contacting support. End-users traditionally assume that system failures of any sort are a symptom of faulty defective hardware, when in fact most issues are directly related to software.

"The best support in the industry just got better," said Velocity Micro president and CEO Randy Copeland. "Velocity Micro prides itself on offering best in class customer care. This initiative provides a more efficient customer experience, allowing end users to quickly assure their PC is operating properly any time, day or night. In addition, it helps our retail distributors reduce unnecessary returns and achieve faster resolution when our consumers need assistance.”

"Velocity Micro is highly respected for their high-performance, custom PCs,” said Tom Anderson, Ultra-X VP of Sales & Marketing. “Using Ultra-X Self-Assessment Diagnostics will help Velocity Micro's customers get quick feedback on the health of their computer. This will result in faster resolution of customer problems.”

About Velocity Micro
Velocity Micro, Inc. is the premier high-performance personal computer provider in North America. Founded in 1992, Richmond, Va.-based Velocity Micro custom builds award winning gaming, mobile, multimedia, home office, small business, pro workstation, and visual supercomputer solutions. Velocity Micro consumer systems are available at Frys, Best Buy, and select Staples retail stores nationwide, as well as online vendors,,,, and many others. For more information on Velocity Micro, please call (800) 303-7866 or visit

About Ultra-X, Inc.
Founded in 1987 and headquartered in the heart of Silicon Valley, Ultra-X is a technology pioneer offering a wide array of hardware and software diagnostic solutions for Developers, Manufacturers, Integrators, Service Technicians and Computer Professionals. For more information on Ultra-X, please call (408) 261-7090 or visit


Contact Information:
Tom Anderson
[email protected]

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